Refund policy
Reva Air 30-Day Money-Back Guarantee
We built Reva Air to work. You feel it's not for you? You're covered. Here's exactly how our 30-day guarantee works. No small print. No surprises.
The 30-Day Money-Back Guarantee
Try Reva Air for 30 days. If it doesnt work for you, send it back and we'll refund you in full. No awkward questions. Just a straightforward refund, processed within 5–7 business days of us receiving your return.
Please keep in mind that costs for return shipping is at the customer's cost.
What Makes a Return Eligible
To qualify for a full refund, your return needs to meet the following:
● Requested within 30 days of your delivery date (check your tracking confirmation)
● Returned with all original components — the unit, accessories, and documentation
● Returned in its original packaging, in good condition
● Shipped back within 7 days of your return being approved
Returns that arrive incomplete, without original packaging, or outside these windows may not be eligible for a full refund. We'll always let you know before we make any decision.
How to Start a Return
It takes two minutes:
-
Email info@revastores.com with your order number and the reason you're returning. We do ask for this — it helps us improve — but it doesn't affect your refund.
-
We'll reply within 24 hours with return instructions.
-
Ship the item back at your own cost within 7 days of approval. We recommend using a trackable shipping method — we can't be responsible for returns that don't reach us.
-
Once we receive and inspect your return, your refund is processed within 5–7 business days to your original payment method.
Please note: Refunds are issued after the item has been received and inspected. We're unable to process refunds for items that have not been returned to us.
Condition of Returned Items
We inspect every return. Items must come back in their original condition — functioning, clean, with all parts present and packaging intact. If an item arrives back to us damaged beyond normal use, missing components, or in packaging that's been destroyed, we reserve the right to issue a partial refund or decline the return. We'll contact you directly if this applies.
Exchanges
Prefer a swap — different colour, replacement unit? Just mention it in your return email. We'll sort it directly. Subject to availability.
Faulty or Damaged on Arrival
Received something that isn't right? Tell us straight away — within 48 hours of delivery — and we'll replace it at no cost to you. No return needed.
Email info@revastores.com with:
● Your order number
● A photo clearly showing the fault or damage
We'll confirm a replacement within 24 hours, with delivery in 3-10 business days. Claims for faulty or damaged items raised after 48 hours of delivery will be assessed on a case-by-case basis.
A Few Things Worth Knowing
● Original shipping costs are non-refundable.
● Return shipping costs are the responsibility of the customer, except in the case of faulty or damaged items confirmed by us.
● We are not responsible for returns lost or damaged in transit. Use a tracked service.
● Refunds are issued to the original payment method only. Processing times may vary by bank.
Reva Air comes with a 30-day guarantee because we stand behind it completely. If it doesn't work for you, you don't pay. That's the deal.
Ready to try it? [Shop Reva Air →]